FAQ
Registration and account
How can I register an account at SkyCrown Casino?
Signing up with us is an easy task. All you need to do is locate the “Sign Up” button that appears on each page of our website, and fill out the requested information (username, password, email). Once complete, check off that accept our Terms&Conditions and follow the verification link sent to your email inbox – then you’re all done!
What should I do if I forget my password?
If you’re seeking to recover your password, simply navigate to the registration page and click on “Forgot Password?”. Enter in your email address then select “Reset Password” – after a brief wait, you’ll receive detailed instruction guiding you in restoring access.
What do I do if I have forgotten my email address?
To recover your email, you must contact customer support. After verifying your identity through an individualised process, the helpful customer care specialist will assist you in gaining access to your account. Keep in mind that this procedure is not uniform and can differ from case-to-case, depending on the specifics of each particular situation.
How many accounts am I allowed to create at SkyCrown Casino?
To ensure fairness and security, only one account is allowed per individual, household/family unit, home address, email address, IP address, telephone number, bank account or credit/debit card number.
Is it possible to alter the currency used while playing?
Changing between currencies is effortless and open to all customers. Simply select the currency of your preference before depositing funds, and remember that withdrawals must be requested in the same currency as your wallet. With this feature you can effortlessly move from one foreign exchange rate to another!
What are the accepted currencies at SkyCrown Casino?
SkyCrown Casino proudly accepts the following currencies: Euro (EUR), Brazilian Real (BRL), Binance Coin (BNB), US Dollar (USD), Indian Rupee(INR) Cardano(ADA ), Canadian Dollar (CAD) Bitcoin BTC, Tether USDT, Ripple XRP and many more. Easily deposit or withdraw your funds with ease in any of these accepted digital assets.
Deposits and withdrawals
At what speed can I put money into my account?
Your deposits will be securely processed in a timely manner.
How long does it take to transfer funds out of my account?
All requests for withdrawals will be processed within a single hour, although the precise processing times may differ depending on which payout method you select. In most cases, it’ll take effect immediately after initiating the payment. However, some transaction methods could necessitate 1-3 working days before your withdrawal is completed and ready to use.
What is the minimum amount for the deposits and the withdrawals?
You can locate the exact restrictions on our Payments page.
Are there any charges for depositing or withdrawing funds?
All transactions come at no cost whatsoever.
Are there any withdrawal limits per day, per week and per month?
Yes, there are a few restrictions which you can find detailed on our Terms and Conditions page.
Bonuses
How can I claim a bonus?
For more information on all bonuses and terms, please visit the “Bonus Terms and Conditions” page.
What does bonus wagering mean?
If you’re looking to participate in the gambling industry, wagering is a must – and it’s made easy with bonus terms. Here’s how it works: Every bet placed adds up until you reach your predetermined wager amount, oftentimes this sum is calculated by multiplying your bonus amount against that total. For instance, if the bonus offer reads 100 Euros + a 50x multiplier requirement, then expect to have wagered 5,000 euros before completing said process.
What should I do if I am not capable of wagering my bonus?
Read the bonus terms with close attention. If you fail to abide by them, such as exceeding your limits while wagering your bonus, then the bet will not be accepted. But if this is an inadvertent slip-up on our part, simply contact customer service and we’ll help resolve it for you!
Safety and responsible gaming
Is my personal info well-protected at SkyCrown Casino?
Absolutely, your personal data is secure with us. We understand that safeguarding your private information is of the utmost importance and we guarantee maximum protection on our end.
Do I need to confirm my identity in order to deposit or withdraw funds?
SkyCrown Casino may request verifiable documentation of your identity at any moment.
How long does the verification process take?
As soon as we have received all the necessary documents, we will promptly verify your account.
Can I protect myself from big losses?
By setting your own depositing limits, you can ensure that any unwelcome losses are kept to a minimum.
How do I go about closing my account?
To pause or close your account permanently, simply head to the “Account Settings” page. It’s important to note that this action is irreversible and will delete all of your data associated with the account.