Privacy Policy

It should be noted that the operation of the online casino is official and regulated by the Antillephone N.V. (license number 8048/JAZ2019-015). By going through the process of registering a gaming account on the casino website, users agree to the privacy policy. Only in this case, the user will be able to get full access to all games and gaming slots. A privacy policy is an agreement between the client and the online casino company. From time to time, some points of the privacy policy may change. In such cases, Skycrown casino customers usually receive notifications. Continued use of the Website and its services will constitute the user’s acceptance of the privacy policy.

What information is required from users

Here is what information an online casino site may require from you in order to use and process it:

• Correspondence with the client in messengers;
• All information that is specified by the user during the registration procedure for a game account;
• History of monetary transactions on the gaming account;
• User location data, browser/device data, web logs, activity logs and other traffic information;
• Photos or copies of documents proving the identity of the user. These documents are processed to ensure that the client’s gaming account is protected and fraudsters cannot gain access to it.

Why is this information processed?

All the information required from users is securely protected. Users will also be able to receive additional services and bonuses on the online casino site.

Personal and contact information is also needed so that the support team can help in time with the account settings. In addition, providing information about themselves, users also protect their gaming account from cheaters. 

Also in this way, casino customers are constantly provided with updated promotional information or providing promotional information from online casino partners. Transaction monitoring and investigation to prevent fraud, abuse of conditions, money laundering and other illegal or irregular gambling activities are also possible only if customers provide up-to-date personal and contact information. Also thanks to the information it is possible to improve the quality of services provided.

Sending notifications

Skycrown casino also distributes promotional information to its users. This will require an email address or, for example, a cell phone number. 

This may include information about the products and services of our business partners, such as casino game providers. However, users of the service can always stop receiving such marketing and promotional materials if they wish. This will require contacting customer service via email. In addition, by accepting any contest prize or winnings from the company, customers consent to the use of the name for promotional and advertising purposes.

Receiving information from users

All personal information is collected only with users’ permission. However, it is also possible to allow the service to do this automatically. Skycrown online casino service also reserves the right to engage the services of third-party providers to provide technical support in order to process online transactions and source game content. In this case, users can be fully confident that all personal and contact information is safe and is not passed on to third parties unrelated to the operation of the service.

Ensuring the security of personal data

When collecting and processing user information, the company commits to following basic rules for the protection of information. Certain rules will regulate the process of data collection and storage. This is done in order to give players the opportunity to play at online casinos on a secure platform. You are guaranteed privacy and complete confidentiality. Moreover, users can also revoke their consent at any time. Player accounts can only be accessed using a unique player ID and password.  You can also set up two-factor authentication when logging into the account. This will help keep it secure.

COOKIES File Use Policy

When you visit the Website, our system automatically collects information about your visit, such as your browser, IP address. This collection may be done in conjunction with our platform providers and partners. Cookies and similar tracking tools are used for this purpose. Cookies are small text files that are stored on your computer or equipment when you visit an online casino site. Some cookies are required for the operation of the Web site; others improve the service and help developers provide a high quality service. Some online casino sites automatically accept the use of cookies. Users can always block some or all cookies, or remove cookies that are already set, by changing the settings on their phone or computer browser. However, in some cases this may limit the use of all gaming features of the online casino platform.

How to contact us

Users of the service can always contact the support service, which will give the necessary recommendations on the privacy policy. You also need to keep your personal information up to date if it changes. If you have any questions about this privacy policy, please contact a casino employee at [email protected]. Users also have the right to file a complaint in case of violation of the rules of the privacy policy.